Touchstone Crystal Refund and Return Policy

45-DAY REFUND POLICY

Touchstone Crystal offers a 45-day refund policy for all jewelry in its original condition.  If you are not happy with your jewelry and do not want to choose another piece as an exchange, you can return it for a refund and we’ll pay the shipping.  In order to receive a refund, products must be returned in saleable condition and in their original packaging. Refunds will not be issued after 45 days from date of original order.  To process a refund, please contact your Consultant to obtain a return label and form. Your order number and order date must be provided. Shipping charges from your original order are not refundable. 

Please note: Swarovski Holiday items and branded merchandise are eligible for a refund within 45 days, provided items are in a new, unused condition and are received with all original packaging materials and tags.

90-DAY REPLACEMENT AND EXCHANGE POLICY AND LIMITED WARRANTY ON MANUFACTURER’S DEFECTS

Touchstone Crystal offers a 90 day replacement or exchange policy. If you are not happy with your jewelry, you can return it for a replacement or exchange and we’ll pay the shipping. In order to receive a replacement or exchange, products must be returned in saleable condition and in their original packaging. 

In addition, all jewelry made by Touchstone Crystal has a 90 day warranty against manufacturer’s defects from the date of order from a Consultant. This warranty only covers defects in materials and workmanship. The warranty does not cover damage caused by accident, misuse or abuse, modification, attempted repair, negligence after purchase, wear and tear, or failure to follow the product care instructions. If your jewelry is deemed by Touchstone Crystal to have a manufacturer’s defect, it will be replaced by Touchstone Crystal free of charge. Jewelry that is damaged and not covered under warranty may be replaced for a reasonable rate. See the Lifetime Replacement Policy below.

To process a replacement, exchange or manufacturer’s defect, please contact your Consultant to obtain a return label and form. Your order number and order date must be provided. If your original selection is no longer available, you may choose another item of equal or greater value and pay the difference.

Please note: Swarovski Holiday items and branded merchandise are excluded from this Replacement and Exchange Policy and Limited Warranty on Manufacturer’s Defects.  Please refer to the 45-day refund policy if you are not fully satisfied with your Swarovski items.

LIFETIME REPLACEMENT POLICY

If your Touchstone Crystal jewelry becomes damaged for any reason after 90 days of purchase, Touchstone Crystal’s generous Lifetime Replacement Policy will keep you shining!  Damaged Touchstone Crystal jewelry can be replaced for a flat fee.  If the retail value of the damaged item is less than $59.99, it can be replaced for $15.00 plus tax.  If the retail value of the damaged item is $60.00 or more, it can be replaced for $25.00 plus tax.  The fees charged by Touchstone Crystal include the cost of shipping. Contact your Consultant to assist with processing your replacement.

Please note: Swarovski Holiday items and branded merchandise are excluded from the Lifetime Replacement Policy. 

RETURNS

Step 1: Contact your Consultant! They will be able to help you with the return process to be sure you are completely satisfied with your purchase.

Step 2: If you can’t get in contact with your Consultant, we’ll be happy to help you with this process.  Please contact the Touchstone Crystal Customer Care team at returns@touchstonecrystal.com or 800-203-2488 Ext. 1 Opt. 2.

We suggest you retain a copy of your order confirmation as proof of purchase.

 
Revised 8/22/2024